The Electricity Company of Ghana (ECG) has announced that it will roll out franchise officers across all district operational areas beginning February 2026. The initiative is part of efforts to boost efficiency, secure revenue, and enhance customer service delivery.
According to ECG, the programme is intended to bring services closer to consumers while reinforcing accountability at the community level. The General Manager for External Relations, Dr Charles Nii Ayiku Ayiku, explained that the move forms part of broader reforms aimed at improving service delivery nationwide.
“The franchise officer initiative is designed to enhance customer convenience, improve billing accuracy, and strengthen ECG’s engagement at the community level,” Dr Ayiku said. “By decentralising these services, we are ensuring that customers receive timely and efficient support right at their doorsteps.”
Under the new system, franchise officers will assist ECG’s field operations by reading postpaid meters, verifying prepaid meters, distributing bills, and printing invoices on-site using handheld devices. They will also guide customers in making payments through approved digital channels such as the ECG Power App and the short code *226#, with the company emphasising that cash transactions will not be accepted.
The officers will further be tasked with disconnecting defaulting customers and reporting illegal electricity activities for appropriate action. ECG believes these measures will help reduce power theft and strengthen reliability across the country’s electricity network.
Dr Ayiku urged customers to remain alert and confirm the identity of franchise officers before engaging with them.
“All franchise officers will carry official ECG identification cards and signed authorisation letters from their respective districts. Customers are encouraged to request these documents as proof of authenticity,” he noted.
For further clarification, ECG has advised customers to contact its Call Centre on 0302611611 or reach out via its verified social media handles on Facebook, X, Instagram, and TikTok under @ECGghOfficial.
The company stressed that the nationwide deployment reflects its commitment to transparent, efficient, and customer-focused service delivery, while addressing persistent challenges in billing, revenue mobilisation, and customer engagement.
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