The Minister of Health, Kwabena Mintah Akandoh, has unveiled a new 24-hour call centre designed to receive and address patient grievances from hospitals across Ghana.
During a press briefing held in Accra on Thursday, Mr. Akandoh emphasized that the initiative aims to offer citizens a direct and accessible platform to voice concerns about healthcare services.
“The best you can do is lodge a complaint. And that brings me to the client service. So this is what we are doing. We have some numbers available where if people feel dissatisfied, you can then call,” he said.
He clarified that while the hotline provides an avenue for feedback, it does not automatically validate the caller’s claims. However, he assured that every complaint would be reviewed impartially.
“The fact that you have called to lodge a complaint doesn’t mean that you are right. We will look into the matter and then appropriately deal with it,” he stated.
Mr. Akandoh further noted that all hospitals have been directed to prominently display the hotline numbers to ensure patients can easily find and use them.
“We have communicated directly to all the health facilities in the country, to the Director-General and the teaching hospitals, that they must make these suggestion boxes and numbers conspicuously posted at all health facilities. So it is something I am pursuing aggressively,” he said.
The Minister highlighted that the call centre forms part of broader efforts to enhance transparency and elevate the quality of healthcare delivery across the country.
Leave a Reply