The government is set to introduce a digital platform that will allow Ghanaians to report electricity faults instantly through WhatsApp, enabling technical teams to respond more swiftly to outages.
According to the Minister of Energy and Green Transition, John Abdulai Jinapor, the initiative is designed to eliminate delays linked to traditional call centres and strengthen communication between service providers and consumers.
Speaking on the final day of the President’s resetting tour of the Northern Region, Dr. Jinapor stated, “We are committed to improving both the electricity subsector, the renewable sector, and the petroleum sector. We’ll also improve on our communication.”
He explained that the new system will allow customers to bypass call lines altogether. “We are going to launch a system where when you have the least outage, you don’t even need to call. Just send a WhatsApp message with your location, and we shall dispatch men and women there to address your problem in real time.”
Officials say the move marks a shift toward real-time service delivery, with expectations that the platform will reduce downtime and enhance customer experience in electricity distribution. The rollout is also anticipated to deepen digital engagement in the energy sector, leveraging mobile technology to close longstanding gaps in fault reporting and response.
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