Some seven Ghanaian passengers have lodged an official complaints with US government office of Aviation consumer protection under the Department of Transportation against management of Delta Airlines Inc for ” unprofessional ” ” unethical” and ” irresponsible” handling of a flight from JFK International Airport to Accra last month.
The original scheduled flight was on Sunday , July 24, but was rescheduled to Monday July 25.
On the schedules date, the flight had to return to make an emergency landing after two hours in flight due to fuel shortage.
This forced another re scheduling to Tuesday, July 26 while those on business tickets were put on economy tickets on different flights.
According to the official complaints written by Lawyer of the aggrieved passengers Richard Nunekpeku”Our clients hold the view that, the events of the scheduled flight of Sunday, July 24 2022 and rescheduled flight Monday, July 25, resulting into delay and rescheduling, bad passenger service, unsafe aircraft operating practice ( fuel shortage) and discrimination as outlined above are matters your office is clothed with authority to investigate and sanction”.
The Lawyer is also demanding refunds for all passengers who were downgraded from business class to economy class.
The official complaints is dated Monday , August 8.
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