Ghana Link Network Services Ltd., operators of the Integrated Customs Management System (ICUMS), has strongly denied allegations that the platform is responsible for recent fuel supply disruptions across the country.
In a statement issued on March 9, 2026, the company described as “false, misleading, and wholly without basis” claims attributed to Star Oil that ICUMS had been down since March 6, preventing Oil Marketing Companies (OMCs) from lifting petroleum products. Star Oil had further alleged that persistent challenges with the system were behind shortages at some of its service stations.
Ghana Link emphasized that the ICUMS platform has remained fully operational throughout the period in question, with stakeholders actively processing transactions without interruption. “At no point has the system suffered any outage of the nature being alleged,” the release stated.
The company expressed concern over the misinformation, warning that such claims unfairly cast doubt on the integrity of a critical national trade facilitation platform. Ghana Link reaffirmed its commitment to operational reliability, transparency, and stakeholder support in the delivery of ICUMS.
The dispute highlights growing tensions between service providers and industry players amid public anxiety over fuel availability. Ghana Link has urged stakeholders to rely on verified information to avoid unnecessary panic and disruption.
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